What payment methods do you accept?
We accept and Credit or Debit card and process these payments though Stripe. Our payment gateway is SSL secure and encrypted.
How can I obtain a tax invoice/receipt?
An email confirmation receipt will be sent to your linked email address once your purchase is confirmed as successful. This will outline the purchase, and the relevant information as required.
How do I use a promo code? (Online deals only)
To redeem a promo code, you will need to add the code into the 'Promo Code?' field, on the merchant website. Once successfully added, the discounted amount will be deducted from the total price…just like any other promo code redemption.
How can I purchase a Surfcoast Deals Membership as a gift?
To purchase as a gift, purchase using the normal process, using the recipient’s name as the buyer.
How do I access the fine print?
The fine print on the webpage includes information on what is included in your purchase, special conditions, expiry date and other helpful information. The fine print can be found on the deal page (deals specific) and the general terms on the website.
I've found a deal I want. How do I purchase it?
Simply go into the store and give them your voucher, use the VIP card or shop online (if it is an online deal!) It’s that simple! The voucher does have to be handed to the merchant though, you keep the VIP card as that is yours for the year!
Can someone else use my deal ticket?
Deal tickets are fully transferable, unless the terms of a specific deal state otherwise. Unless you have used part of your ticket, you can give it to a friend or family member. With the VIP card, only the purchaser of the card may use it. The Merchants and store have the right to ask you for ID to verify that you are the owner of the VIP card.
What is the deal ticket validity period?
The validity period of the deal ticket is the date that you must redeem the ticket by, also known as the expiry date. All tickets must be redeemed by this date, the vendor is not obliged to honour the ticket past this date. Deal tickets are valid monthly, VIP cards may be used for various deals for the year issued.
Can I use a monthly deal ticket after it has expired?
No, it is only valid the month it is issued. The VIP card is valid for the year it is issued. VIP deals may last anywhere from a day, a weekend, week, month or year and that is the discretion of the merchant.
Do I need to take my deal ticket with me?
Your deal tickets redemption information will confirm if you will need to present your ticket upon purchase or arrival if it is for service or tourist activity. If your purchased ticket has Online Booking available, and you have successfully placed your booking using a voucher code, no further action is necessary, nor a voucher present at the time of the booking.
I want to change my personal details (name, email, address, etc)
If you need to change your personal details, please login to your account and change those details. If you have any trouble just contact customer support firstname.lastname@example.org.
How do I contact Customer Support?
Just email email@example.com and let us know your questions. We will get back to you asap!