Terms of Service


As From 01/06/2020

1. General Information

1.1 These Terms of Sale apply to every Voucher you purchase from SURFCOAST DEALS.

1.2 Surfcoast Deals is trading as under Surfcoast Media Pty Ltd ABN 73639797774.

1.3 Voucher means either physical or electronic form, which entitles the holder of such Voucher (the "Voucher Holder") to receive the Merchant Offering from the Merchant during the period of time stated on the Voucher (the "Redemption Period").

1.4 The Merchant Offering shall mean the goods and/or services to be supplied and/or provided by the Merchant to the Voucher Holder, as specified on the Surfcoast Deals Website and on the Voucher.

1.5 The Merchant is a third party unrelated to Surfcoast Deals that sells, supplies and/or provides the Merchant Offering. Surfcoast Deals does not sell, supply and/or provide the Merchant Offering. It only sells and supplies the Voucher.

2. Purchase of a Voucher

2.1 By clicking on the "Buy Now" or “Subscribe Now” button you submit an offer to Surfcoast Deals to buy the Voucher. However, the purchase of the Voucher is not complete until you receive an email and the vouchers from Surfcoast Deals to confirm acceptance of your offer.

2.2 The Merchant may have its own terms and conditions applicable to the sale, supply and/or provision of the Merchant Offering. Surfcoast Deals sells the Vouchers in good faith that the Merchant will honour those deals. If the Merchant does not honour the deal, Surfcoast Deals cannot be held responsible for the Merchants actions and Surfcoast Deals is not responsible for any loss from such.

3. Redemption of a Voucher

3.1 Unless expressly stated otherwise:

(a) the Voucher can only be redeemed once;

(b) the Voucher can only be redeemed with the Merchant and not with Surfcoast Deals.

(c) the Voucher is valid for one person only; and

(d) you must follow the redemption instructions associated with the Voucher when you redeem the Voucher with the Merchant

3.2 In order to redeem a Voucher you must present it to the Merchant within the Redemption Period. If you do not redeem the Voucher within the Redemption Period, the Voucher expires automatically. It cannot be redeemed anymore.

3.3 If you do redeem the Voucher for goods and/or services other than the Merchant Offering, you will not be entitled to a credit, cash refund or new Voucher for the difference between the value of the Merchant Offering and the actual value of the goods and/or services supplied and/or provided by the Merchant to you.

3.4 Vouchers are redeemable in their entirety only. They may not be redeemed partially or incrementally. If, for whatever reason, you redeem the Voucher with a Merchant for less than the original (un-discounted) value of the Merchant Offering, you are not entitled to a credit, cash refund or new Voucher for the difference between the original (un-discounted) value and the redeemed value.

4. Use of a Voucher

4.1 Any purchase of a Voucher is for your non-commercial, personal use only (although you may give the Voucher to someone else for their non-commercial, personal use). The commercial trade of a Voucher is prohibited. The reproduction of a Voucher is prohibited.

4.2 Your Voucher is solely your responsibility. Neither Surfcoast Deals nor the Merchant are responsible for lost or stolen Vouchers or for retrieving Voucher reference numbers or Voucher security codes.

4.3 You promise not to provide false data including false names, addresses and/or contact or payment details; or engage in any unlawful activity in connection with the purchase or use of a Voucher, or allow anyone else to do so.

4.4 Any attempt to redeem a Voucher contrary to these Terms of Sale may render a Voucher void at Surfcoast Deals' discretion.

4.5 The reproduction of a Voucher is prohibited.

4.6 The commercial trade of a Voucher is prohibited

5. Cancellation (and exceptions), Refunds and Problems

5.1 Unless otherwise stated in the specific fine print of the deal, you have the right to cancel your purchase of the Voucher within 7 business days  of the end of the month prior to new month commencing (Monday to Friday excluding public holidays in Melbourne Australia Timezone) after the day you receive the confirmation email (the "Voucher Cancellation Period"). Once you have been sent your months vouchers you are not entitled to a refund for that month, you can cancel the subscription for the next month if you wish up until 7 days prior to new month.

5.2 If you redeem your Voucher, but the Merchant has not properly provided you with the Merchant Offering, or if you have a complaint regarding the provision of the Merchant Offering, you must take action against the Merchant directly. This is because the Merchant, and not Surfcoast Deals, is responsible for the supply and/or provision of the Merchant Offering, Surfcoast Deals only sells and supplies the Voucher. However, if you and the Merchant cannot agree on how to resolve the complaint, Surfcoast Deals may, upon your request, try to help resolve the issue between you and the Merchant

5.5 All refunds will be refunded to you via your original method of payment. If your original method of payment has been cancelled, expired or has otherwise changed, you must inform the customer support team immediately at info@surfcoastdeals.com.au. If you fail to do this and you are refunded to your original method of payment, you may need to coordinate with your bank or your payment services provider to obtain your refund. Surfcoast Deals will not provide more than one refund.

5.6  By using the referral link to get first month free and be a part of the referral program, the minimum subscription for this program is 2 months from date of initial purchase.

Only one subscription is valid per person, you cannot subscribe yourself to multiple subscriptions and earn commission to yourself. You cannot use your own link. Not adhering to the terms and conditions will void your subscription, and void the referral program with no payouts.

6. Responsibility for the Merchant Offering

6.1 Please note that the Merchant, and not Surfcoast Deals, is:

6.1.1 the seller, supplier and/or provider of the Merchant Offering;

6.1.2 the party who enters into a contract with the Voucher Holder when the Voucher is redeemed; and

6.1.3 solely responsible for providing the Voucher Holder with the Merchant Offering and for the Merchant Offering itself

6.2 Under no circumstances is Surfcoast Deals acting as the agent of the Merchant.

7.1 Merchants: By using Surfcoast Deals you agree and permit the use of your logo, branding and intellectual property for the use of creating the vouchers. You give permission for use of all copyright material in the production of vouchers and use on the website as for identifying our clients who we find deals with, displaying those deals and for us to use these deals and identifying logos, designs, pictures in advertising copy in all forms both print and digital.